Our warranty on return or parts replacement is pretty straight forward.
We work hard to make sure that the customer gets what they need and know exactly what they are getting. This saves everybody a lot of headache. In some cases the customer may want to return the toilet and request a refund. For that reason, upon receiving the toilet, the customer should take pictures of any damage to the shipping container, including holes, scrapes or obvious re-taping of the exterior. The customer should also take pictures of any damage found to the toilet while unpacking, preferably with the postal clerk or UPS guy in the picture. Gotta love them smartphones. Follow the handling instructions guide found at the very top of the box under the flaps. If any damage is found, take pictures of the damage and notify us immediately by email.
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